Support & Consultancy

Need ongoing support or a one-off brain to pick? We offer custom plans for remote or on-site help, plus consultancy for anything you’re planning — or already halfway through and slightly panicking about.

Firewall & Internet

Network Infrastructure

WiFi

Your tech team, when you need us.

Whether you’re dealing with flaky Wi-Fi, an upcoming project, or a networking mess left behind by “someone else,” we offer flexible support and consultancy that fits your setup — and your sanity.

From one-off advice to fully managed infrastructure, we’re here to help you get things running, keep them running, and plan for what’s next.

What We Offer

On-Demand Support

Remote or on-site help when something breaks, stops responding, or just acts weird. You don’t need a contract — just call, and we’ll jump in.

Monthly Plans

Need us on hand regularly? We offer flexible plans for proactive support, updates, and maintenance — with a friendly face, not a faceless helpdesk.

IT & Infrastructure Consultancy

Planning a new network? Expanding to another site? Moving from “guess-and-hope” setups to something stable? We’ll design it with you, properly.

Audit & Optimisation

Not sure what’s going on behind the scenes? We’ll review your current setup, identify weak points, and recommend practical, future-proof fixes — no pressure to buy.

Fully Managed UniFi — So You Don’t Have To

We offer full UniFi system management, so your network, Wi-Fi, CCTV, and access control just keep running — quietly, securely, and without anyone having to wiggle a cable.

With our remote UniFi support, we can:

🛠️ Apply firmware updates & security patches

📶 Optimise Wi-Fi channels and coverage

🧱 Fine-tune firewall rules and routing

🎥 Monitor CCTV health & footage availability

🚪 Manage user access, cards, and door rules

📊 Keep an eye on system performance — and fix things before they become problems

Whether we installed it or you inherited it, we’ll make sure your UniFi gear is always working its best — without you having to lift a finger (or even log in).

Need on-site support too? We’ve got you covered for that as well.

Optional Extras (For When You Want a Bit More Magic)

Proactive system monitoring

Scheduled maintenance visits

Staff training & handover documentation

Emergency response coverage

Asset & network documentation

Remote support tools setup

FAQ

Do I need a support contract to get help?

Nope! We offer ad-hoc support when you need it — whether it’s a one-off fix, a system check-up, or just “something weird started blinking.”

Can you manage my UniFi system if someone else installed it?

Yes! As long as we can access the system (or help you connect it to the cloud), we’re happy to take over day-to-day management, updates, and optimisation.

What’s included in a monthly support plan?

That depends on what you need — but typical plans include remote support, system checks, proactive updates, and priority access to our team. We can build a plan around your tech, not the other way around.

Do you work with schools or multi-site setups?

All the time. We regularly support schools, MATs, and organisations with multiple buildings or locations. We’ll help you unify everything (see what we did there?) under one support strategy.

What does your consultancy service cover?

We help plan, design, or improve infrastructure — like networks, Wi-Fi, access control, CCTV, cloud services, and more. Whether you’re expanding, relocating, or just need a second opinion, we’ll guide you through it.

Where do you cover?

We’re based in Dartmoor National Park and serve Devon, Cornwall, and the wider South West. Remote support is available nationwide.

From “Can you just take a look at this?” to full-site support — we’ve got you.